INFORMATION
all our deliveries are next day tracked with signature within UK – European country deliveries are charged accordingly
all orders are sent by next day tracked delivery – if you order by 1pm weekdays – no weekends
we supply a usb cable with every handset – no other accessories included
we supply only unlocked handsets – you can use any sim card any provider in the world
yes every phone sold by perfect phone comes with 12 months standard warranty- T&C Apply
you can return the item in same condition within 30 days of your purchase- we offer 30 days money back guarantee
The warranty covers hardware or software faults that aren’t caused by physical damage or misuse by the user. The warranty does not cover water damage, accidental damage or broken/smashed LCD.
warranty starts from the date of purhcase
In the unlikely event that your phone develops a fault within warranty period, get in touch with our customer services team
we dont offer free postage on returns due to our competitive pricing – we advise send the item back with a tracked delivery
please contact our customer services if you need help
80% is the minimum battery health of any phone we sell-batteries are perishable so they are not covered under warranty items.
cracked screen – water damage or any sign of damage to the phone invalidates the warranty
Third party tampering or repairs (e.g. by yourself or any person other than us). If you accidentally damage your device, please contact us as we can offer out-of-warranty repair that will not invalidate the warranty.Contact with any liquid orImproper electrical/power supply. or Dropping, mishandling, misuse or where the cosmetic condition has degraded since it was sold.Unofficial modification of software or firmware (e.g. jailbreaking). all above conditions invalidates your phone warranty
we dont accept any liability. for any data loss within repairs – if you are sending us the phone back please make sure you have wiped it before sending back
READ ME
we accept paypal or any debit or credits card registered at same address as delivery
we refund you in full or exchange the product- in any event you need help contact our customer services
you can cancel the order if its not dispatched – once its dispatched its not our hands to cancel – you have to send us back for refunds
with the tracking number provided you can track your order -if you need help get in touch with our customer services
we use DPD OR DHL / FEDEX only for our deliveries
MON- FRI
TEL – 0204 532 6629
EMAIL – buy@perfect-phone.co.uk
