Returns, Warranty and Delivery

Please read these terms before fitting your screen. Warranty instructions are also printed on each product.

  • Test before fitting: connect the OLED or LCD to the motherboard and check it works before you install it.
  • 14-day returns: if you have any issue, or are not happy for any reason, return the unfitted screen within 14 days for a refund or exchange. We are always happy to help at this stage. Terms and conditions apply.
  • What voids the warranty: applying glue, removing the front protective film or the rear adhesive sticker, or damage caused by incorrect installation, such as white lines or dead pixels from excessive pressure.

Every order is carefully tested and documented before dispatch as part of our quality checks. Our parts are intended for experienced phone technicians, and we ask all customers to follow these terms fairly.

We offer a 14-day return policy on back glass. Terms and conditions apply.

  • Please inspect your back glass as soon as it arrives. If you find any imperfection, contact us for a replacement and we will be happy to help.
  • Applying glue, or breaking the glass during installation, voids the warranty.

Our back glass is intended for experienced phone technicians.

All UK deliveries are sent next-day tracked with a signature. Deliveries to European countries are charged according to the destination.

Orders placed by 2pm on weekdays are dispatched the same day with 24-hour tracked delivery. Orders are not dispatched at weekends.

Every handset comes with a USB cable. No other accessories are included.

Yes. We only sell unlocked handsets, so you can use any SIM card from any network, anywhere in the world.

Yes. Every phone sold by Perfect Phone comes with a standard 12-month warranty. Terms and conditions apply.

You can return a phone in the same condition within 30 days of purchase under our 30-day money-back guarantee. Screens and back glass have a 14-day return policy, as explained above.

The warranty covers hardware and software faults that are not caused by physical damage or misuse. It does not cover water damage, accidental damage or a cracked or broken screen.

Your warranty starts from the date of purchase.

In the unlikely event that your phone develops a fault during the warranty period, please contact our customer service team and we will help you.

Yes. To keep our prices competitive, we do not offer free return postage. We recommend sending your item back using a tracked delivery service.

Please contact our customer service team and we will help you.

Every phone we sell has a minimum battery health of 80%. Batteries wear with use, so they are not covered by the warranty.

No. A cracked screen, water damage or any other sign of damage to the phone invalidates the warranty.

The following will invalidate your phone’s warranty:

  • Repairs or tampering by anyone other than Perfect Phone, including yourself
  • Contact with any liquid
  • An incorrect or faulty electrical power supply
  • Dropping, mishandling or misuse, or the cosmetic condition having worsened since the phone was sold
  • Unofficial software or firmware changes, such as jailbreaking

If you accidentally damage your device, please contact us. We can offer an out-of-warranty repair.

We cannot accept liability for any data lost during repairs. If you are sending a phone back to us, please back up your data and wipe the phone before you send it.

Orders, Payment and Contact

We accept PayPal and all major debit and credit cards. The card must be registered to the same address as the delivery address.

We will give you a full refund or exchange the item. Please contact our customer service team and we will help you.

You can cancel your order as long as it has not been dispatched. Once it has been dispatched, we can no longer cancel it, but you can return it to us for a refund.

Use the tracking number we provide to follow your order. If you need help, please contact our customer service team.

We use Royal Mail and DHL for all our deliveries.

Our customer service team is available Monday to Friday, 11am to 7pm.

Phone: 020 8548 9528
Email: buy@perfect-phone.co.uk
WhatsApp: +44 7866 077777